Customers are the most important component of a hotel and it’s their satisfaction that keeps a hotel up and running. So when you’re choosing your hotel accommodation you need to consider what a hotel can offer you to enhance your experience and ensure your stay is pleasurable. Here’s our top three things to look for when deciding where to stay on your next trip away.
Shining Customer Service
When it comes to customer service, you want your expectations to be exceeded. So while a clean room and cosy atmosphere are a great start, there’s more to great service than a neatly made bed and chocolate on the pillow. If you want a memorable customer service experience, here’s a few things to look for:
Attention to detail
After a long day of work or travel, the first thing you will want is a comfortable and clean hotel room to rest your head. You want a friendly reminder that the hotel is a place where you can relax and allow others to serve you. So to enhance the quality of your stay, a good hotel will pay close attention to dozens of minor details from the careful setting of toiletries to the thoughtful placement of furniture. They will also go above and beyond to ensure all your needs are met from answering your calls within 3 rings to following through with requests and a timely fashion.
Technology has replaced a lot of the services guests once took for granted. Automation is driving more self-service, with mobile check-in and check-out removing the middleman, or in this case, the hotel staff. However, guests still want staff to take care of them, with poor service a top driver for dissatisfaction. So while it’s fantastic to see hotels incorporate cutting-edge technology to enhance your experience, nothing can replace the human touch and a culture of authentic customer service still needs to be upheld.
Service with a smile – it’s one of the most basic of all customer needs. The bottom line is we all want to be acknowledged and welcomed by someone who is sincerely glad to see us. You shouldn’t feel like you’re an intrusion on the staff’s work day. A welcoming smile and a cheery greeting from each employee you encounter will go a long way to show a hotel cares about its guests.
For most guests, a hotel functions as their home away from home. So the amenities offered to you during your stay need to make you feel as if you haven’t even stepped a foot outside the house. Even the tiniest amenity can go a long way in making you feel right at home, so the extras included in your accommodation can tip a hotel over the top.
It’s also important that the amenities includes are practical and relevant to you. For example, many guests could do without the complimentary robe and slippers but couldn’t go without the internet, even for a few hours! Technology is prevalent is almost everything we do, and for many guests, it’s an essential requirement of their hotel accommodation. They see it as a necessity, not a privilege, and expect internet access to be complimentary.
At Joondalup Resort, we offer a variety of amenities to every single one of our guests, including:
- Queen size beds (twin or double configuration)
- Complimentary in-house movies
- Room service
- LCD TV
- Complimentary wireless broadband throughout the Resort
- Bathroom with shower or shower bath combination
- Individual reverse cycle air conditioning
- Private balcony or courtyard with outdoor furniture
- IDD telephone
- In-room safe
- Tea and coffee making facilities
- Mini bar
- Hair dryer
- Iron and ironing board
- Dry cleaning service and laundry room
- Free Wifi across the Resort
- Each of our rooms also has its own private balcony or courtyard giving it natural light, space and comfort. With a range of relaxing or active leisure facilities for you to enjoy onsite, plus a restaurant, cafe and pub, you won’t be short of things to keep you occupied during your stay.
When you visit a hotel, you’re also visiting the local community. So your accommodation needs to offer you the opportunity to connect to the local surroundings to give you a true and authentic experience.
A great way hotels do this is by connecting guests with the neighbourhood. Pointing them in the direction of local hotspots such as coffee shops, restaurants, pubs, art galleries, museums and activities is a great way to add a personal touch to any guest’s stay. At Joondalup Resort, if you have any questions about the area, our friendly and knowledgeable staff are more than willing to advise you on where you’re staying and show you all the best local attractions to ensure you get the most out of your stay. We also team up with our local community to participate in events and functions such as our recent Family Fun Day, where locals and newcomers were invited to a weekend of fantastic family fun activities.
Do you need a break and are looking for somewhere to stay with a warm and friendly atmosphere? Contact Joondalup Resort to discuss bookings today.